looking for assistance with the day-to-day management of your accomodation?


We ensure a highly efficient and transparent hotel management through our own capacities

As a hotel or guest house owner, we know that managing the day-to-day operations of your business can be overwhelming. That’s where we come in. Our team of experienced professionals can handle a range of tasks to take the burden off. We specialize in providing top-quality administration services for hotels and guest houses

Reservation department

Reliable and cost efficient booking process at any time, cross-selling across the businesses

Human resource

Constant supervision, employment, training and development of the entire staff

Centralized purchase

Ideal product group management to ensure the best buying conditions and price reduction

Administrative department

Transparent and timely reporting as well as efficient management

Sales and marketing

Modern international marketing of all the businesses

Online Presence

Promotion of your property on services like Airbnb, Î’ooking.com as well as on coherent websites.


About

RV TRAVEL CONSULTING is a professional and independent operator of hotels in Romania and Greece, new construction projects and existing properties. We look for existing hotels, holiday hotels and resorts, city hotels and development opportunities for construction projects and guarantee the management or lease of the hotel business.


What is TCM?

Total Customer Management is a customer-centric approach that aims to provide exceptional service and experiences to guests throughout their entire journey with a hotel or other hospitality establishment. It encompasses a wide range of activities, including personalized service, efficient communication, attentive follow-up, and effective problem resolution.TCM is an important strategy for hospitality businesses to build loyalty, increase repeat business, and generate positive word-of-mouth recommendations from satisfied guests.

Benefits of working with us


Customer-centric

We are centered around meeting the needs of customers and providing them with exceptional experiences. When customers feel heard and their needs are met, they are more likely to be satisfied with their experience. 

Loyalty

By providing personalized service and building relationships with customers, TCM can help increase customer loyalty. Loyal customers are more likely to return and recommend your business to others. 

Revenue-boosting

Satisfied and loyal customers are more likely to spend more money and make repeat purchases. TCM can help businesses increase revenue by improving customer satisfaction and loyalty.

 

Resolution

We focus on identifying and solving customer problems. By quickly and effectively resolving customer issues, businesses can improve customer satisfaction and reduce negative reviews or feedback

 

Reputation

TCM can help businesses build a strong reputation for exceptional customer service and experiences. This can help attract new customers and differentiate your business from competitors

 

Communication

TCM emphasizes clear and efficient communication with customers. This can help prevent misunderstandings and ensure that customers receive the information they need to have a positive experience.